Refund Policy

Last updated: 1 January 2025

We want you to be confident ordering from us. This policy explains exactly when a refund is available, so there are no surprises.

1. Before work begins

If you cancel before we have started any work on your order, you receive a full refund of the amount paid, less any payment processing fee charged to us by the gateway. Notify us by email or through your dashboard ticket system.

2. After work has started

If we have begun design or development, we retain payment for the work completed and refund the remainder. We will tell you the exact percentage retained and show you the work delivered to date. As a guide: design phase carries 40% of the project value, build phase 80%, and delivery 100%.

3. After delivery

Once your website has been delivered and your credentials published in your dashboard, the project is complete and the fee is non-refundable. If something is genuinely broken or differs from the agreed scope, we will fix it at no cost - that is a support matter, not a refund matter.

4. Recurring plans

Care Plans, SEO packages and marketing retainers renew monthly. You may cancel at any time from your dashboard, and the cancellation takes effect at the end of the current billing period. We do not refund partial months already in progress, but we will not charge you again after cancellation.

5. Hosting and domain fees

Hosting and domain registration are paid to third-party providers and are not refundable by us once registered. Domain registrations cannot be reversed after purchase under registrar policy.

6. Non-refundable situations

A completed project where you have received and used the website
Delays caused by you not supplying content, product data or hosting access
Dissatisfaction with a design after you have approved it in the revision stage
Third-party service failures, such as a payment gateway suspending your merchant account
Subscription periods already billed and partially elapsed

7. How to request a refund

Open a support ticket from your dashboard under the Billing department, or email [email protected] with your order number. Include what went wrong so we can assess it properly. We acknowledge every request within one business day and issue a decision within five business days.

8. How refunds are paid

Approved refunds are returned by the same method you paid with, within seven business days of approval. If you paid by card, allow additional time for your bank to post the credit.

9. Contact

Questions about a refund: [email protected] or WhatsApp +8801789668276.